Michael Kipp

Michael Kipp is the Chief Information Security Officer of ChurnZero, a promotion reported by CSO Online in September 2026.

Career path

Before his promotion, Kipp served as Senior Director of Information Security and Technology Operations at ChurnZero. He is a CISSP with more than 30 years of experience. In that role he led ChurnZero's IT and information security strategy and built the company's security program from the ground up. That program earned SOC 2 Type II and ISO 27001 certifications along with an independent HIPAA attestation. Kipp was then named chief information security officer at ChurnZero, as reported in CSO Online's list of CISO appointments.

Protecting customer data

A ChurnZero guide for customer success leaders describes Kipp's work as covering access controls, encryption, and careful review of the tools and AI features that touch customer data. The guide notes that customer success teams handle sensitive information such as health scores, contract details, private feedback, support histories, and usage patterns. It frames getting data security right as central to preserving customer trust, meeting regulatory obligations, and protecting the revenue foundation a company is built on. ChurnZero describes itself as an AI customer growth company and as the platform and partner for customer growth, the environment in which Kipp's security program operates.

Background

Kipp's current and prior ChurnZero roles both sit within the company's technology operations function, reflecting a security program he built internally rather than one assembled through outside hires. His CISSP credential and three decades of experience are cited by ChurnZero as the foundation for the access-control, encryption, and tooling-review practices described in the company's customer success security guidance.